Attending a performance safely

We are following the latest UK Government guidance. You can now attend a performance in groups of up to six people or two households. You must maintain social distancing from other groups at all times. Should the guidance change and impact your visit, we will let you know.

If you or anyone in your household have symptoms of COVID-19 or have received a positive test within the last 14 days we kindly ask that you do not attempt to enter the building.

If you are no longer able to attend please cancel your tickets by contacting or calling 020 8892 9960.

Please remember, it is important that you do not attend the theatre if you:

believe you may be infected with COVID-19, whether you have symptoms or not
have experienced symptoms in the last 14 days
have been in close proximity to anyone who has experienced symptoms in the last 14 days
have arrived in England in the last 14 days from a country where UK quarantine restrictions apply
have been instructed to self-isolate

We encourage anyone in your group that is clinically vulnerable, or who is in the same household or support bubble as someone who considers themselves vulnerable, to make their own assessment whether they should attend.


Please note that we will be operating with e-tickets only.

You can now attend a performance in groups of up to six people or two households. You must practise physical distancing from other groups at all times. Should the guidance change and impact your visit, we will let you know. Our current ticket limit is 4 tickets per performance.

From 21 June 2021 we may be able to make more seats available, subject to government guidance on social distancing. This means that you may be seated next to another group, and may not be distanced from others as currently indicated.


As we are operating a one way entry system in order to maintain physical distancing. It may take longer than usual to get into the building. We ask that audience members are patient and maintain a two-metre distance while queuing.

Upon entry thermal fever screening will take place. Our staff/student stewards will then check e-tickets – please ensure you bring a device to show your e-ticket on.

Our NHS QR code will be on display at various points throughout the building. We will also be able to use details provided at the time of booking for anyone who cannot use the QR code for any reason. Guests that refuse to share their details will not be able to enter the building. Everyone aged 16 and over must take part in Test and Trace in order to enter the building.


Audiences must wear a face covering at all times, including when seated in the theatre, unless medically exempt. This also applies to children from the age of 11. Face coverings must cover both the nose and mouth. Our staff will also be wearing face coverings. Please let us know if you lip-read – staff members can take you to a team member wearing a clear visor so  that we can communicate safely without face coverings.

There is a one-way system in place in and out of the theatre. Staff will be on hand to direct audience members to the nearest exit.

Groups of seats are separated by at least a one-metre distance.  You will be allocated a seat in advance, and we ask that you remain in your allocated seat and wear a face covering at all times.

In the case of an emergency, please listen to staff and follow instructions to safely exit the building.

We will be frequently cleaning high-touch areas such as door handles, bannisters and toilets. Hand-sanitizing stations will be provided throughout the building.

Audience members will be able to use toilet facilities.

Interval Refreshments

We are currently reviewing our refreshment provision but it may not be possible to offer interval drinks at every performance.


We welcome children aged 5­+ they must have their own ticket and sit next to an accompanying adult.  Please note that some performances contain adult content and parental guidance may be advised.


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